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How We Handle Your Information

When you open an account with astonbet login and deposit via DANA, OVO, GoPay or QRIS, your personal and payment data enters a secure system built to keep…

Data encryption on all depositsDANA, OVO, GoPay, QRIS payment safetyAccount access controls you set
astonbet login How We Handle Your Information
CONTACT & RIGHTS

How to Request Your Data or Report Privacy Issues

Team online

Live Chat

Reach our support team via the chat window in your account lobby. Available seven days a week, 08:00–22:00 Indonesia time. Ask about your stored data or report any privacy concern directly.

Email Support

Send your data request or privacy question to [email protected]. We respond within 48 hours. Include your account username and the specific information you want to view or modify.

Account Settings

Log in, go to Settings > Privacy & Security to view and update your profile details. Download your account statement, see login history and manage notification preferences without contacting support.

SECURITY & CONTROL

How We Protect and Respect Your Privacy

Encrypted Transfers

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end.

Password & Login Security

Your password is hashed and salted before storage—we never see it in readable form.

Cookie & Tracking Policy

We use functional cookies to keep you logged in and remember your lobby preferences.

Data Retention Timeline

We keep your account details as long as your account is active.

Third-Party Access Rules

We share your data only with payment processors (DANA, OVO, GoPay, QRIS providers), licensed game studios and fraud-detection services.

Request Changes Anytime

Open your account and visit Settings > Privacy & Security to update your email, phone or notification preferences instantly.

Privacy Policy Questions

Yes. Log into your account, go to Settings > Privacy & Security and tap 'Download My Data'. You'll get a file with your profile, login history, transactions and game activity. For a manual report, email [email protected] with your account username and we'll send it within 48 hours.

We don't store your bank details. DANA, OVO, GoPay and QRIS credentials are handled directly by those payment providers, not by us. Transaction records (amounts, dates, status) stay in your account history for as long as your account is active, then seven years for legal record-keeping.

Your account settings and profile information are deleted immediately. Transaction records are kept for seven years to meet tax and anti-fraud regulations. You can request permanent deletion of older records where local law permits by emailing [email protected].

No. We never sell your personal or payment data. We share information only with DANA, OVO, GoPay, QRIS providers to process your deposits, and with licensed game studios to operate your account. Every third party signs a privacy agreement.

Log in and go to Settings > Notifications to unsubscribe from promotional messages. You can also click 'Unsubscribe' at the bottom of any email we send. We'll stop contacting you about new games and updates within 24 hours, but we'll still send account and withdrawal confirmations.

Yes. Your connection is encrypted whether you play on desktop, iOS or Android. Log out after each session on shared devices. Enable two-factor authentication in Settings > Security for extra protection—you'll need a code from your phone each time you log in from a new device.

Your data is stored on secure servers in data centres where local law permits. Only our support team (under strict confidentiality agreements), fraud-detection systems and licensed payment partners can access your information. Depends on local law for any disclosure to authorities.